Place an order
Order online or on paper
Account holders order in the retailer portal at deepcarve.online, where your pricing lives. Paper orders are accepted below.
How to order
Order online
Account holders sign in to the retailer portal, where pricing lives, and order there.
Sign in to the portal →No account yet
Open a trade account for portal access.
Open an account →Paper order
Download the Order Form (fillable PDF), fill it in and upload it with your PO below, or email both to sales@gemstonememorials.com.
Go to the paper form →Paper order
Submit a paper order
Upload your completed Order Form and PO. We reply within 1 to 2 days.
Existing order
Ask about an order
Give us the order number or the family name. We reply within 1 to 2 days. You can also email sales@gemstonememorials.com or call 330.792.5500, Monday to Friday, 9 to 5 Eastern.
Before you order
Lead times and terms
How long each product takes after proof approval, and the seasonal cut-offs.
See lead times →Proof approval
Every design is approved as a proof before production starts.
How proofs work →Shipping and claims
Nationwide drop-ship to the cemetery, and how to report damage.
See shipping terms →Order online
Account holders order in the retailer portal. Everyone else starts with an account.