Contact
Contact Us
Call during office hours, schedule a time, or email us.
Four ways to reach us
Call us
330.792.5500
Monday to Friday, 9 a.m. to 5 p.m. Eastern
Book a call
Pick a time and we will call you.
Book a callBook a video call
Meet with one of our sales representatives to review anything from setting up an account to creating your first order
Book a video callEmail the right inbox
Email us at Accounts@gemstonememorials.com
We will reply within 1 to 2 days.
Book a time
Book a time with our team
Pick a time that suits you. A member of our team will be in contact.
Or call 330.792.5500 during office hours.
Which form do I use?
Ask about an order
Use the Ask about an order form with the order number or family name.
Ask about an orderSend a design request
Use the Design a memorial form. You get a proof and trade quote in 7 to 14 days.
Send a design requestPlace an order
Account holders sign in to the retailer portal. No account yet? Open one first.
Sign in to the portalReport damage
Note any damage on the bill of lading (BOL) before you sign, then use the Report damage form.
Report damageFor families
Please start with your funeral home, which can order from us on your behalf. If you do not have one yet, use the Find a dealer page and we will put you in touch with one near you.
New to Gemstone
Open a trade account, then request a sample kit for your arrangement room from your Gemstone representative.